PRIVACY POLICY
Last Updated: 2 October 2026
- INTRODUCTION
SpeedQuip Auto Parts (Pty) Ltd (“SpeedQuip”, “TSG”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us or that we collect when you use our websites, communicate with us, request quotations, place orders, purchase products or otherwise interact with our online stores.
This Privacy Policy explains how we collect, use, store, protect and otherwise process personal information.
Our websites operate as part of a group of online wholesale auto-parts stores. Different websites and trading names within the group may share catalogues, suppliers, warehouse stock, distribution arrangements, systems and fulfilment resources.
This Privacy Policy applies to the TSG websites and online stores operated within this group.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable legislation.
- COMPANY DETAILS
Legal Name: SpeedQuip Auto Parts (Pty) Ltd
Enterprise Type: Private Company
Company Registration Number: 2014/146994/07
Registration Date: 30 July 2014
Tax Number: 9434784170
Telephone / WhatsApp: 071 344 7400
Email: marewaanmarcus4@gmail.com
- PERSONAL INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect and process information including:
Name and surname
Company or business name
Telephone number
WhatsApp number
Email address
Delivery address
Billing address
Account information
Information supplied when requesting a quotation
Information supplied when contacting customer support
3.1 Order and transaction information
When you place an order or request products from us, we may process:
Products ordered
Part numbers
Vehicle information supplied for fitment purposes
Quantities
Prices
Order numbers
Delivery information
Payment-related information
Refund and return information
Communications relating to the order
3.2 Website information
When you use our websites, information may be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages visited
Website activity
Date and time of visits
Referring website or source
Technical information necessary to operate and secure the website
- HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information when you:
Create an account
Place an order
Request a quotation
Submit an enquiry
Contact us by telephone
Contact us through WhatsApp
Contact us by email
Submit a contact form
Subscribe to communications
Request assistance with a product or order
Return or exchange a product
Request a refund
Interact with our websites
Communicate with us through other authorised channels
We may also receive information from service providers or other parties where this is lawful and necessary for the provision of our services.
- WHY WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
Processing and fulfilling orders
Preparing quotations
Confirming vehicle or product information
Communicating with customers
Arranging deliveries
Processing payments
Processing refunds and returns
Handling exchanges and warranty matters
Providing customer support
Managing customer accounts
Maintaining business and transaction records
Preventing fraud and misuse
Protecting the security of our websites and systems
Improving our websites, products and services
Managing suppliers and fulfilment arrangements
Sending service-related communications
Sending marketing communications where permitted by law
Meeting legal, regulatory and accounting obligations
Establishing, exercising or defending legal rights
We will not use personal information for purposes incompatible with the purpose for which it was collected, unless permitted or required by law.
- VEHICLE AND FITMENT INFORMATION
When you ask us to identify or supply an automotive part, you may provide information relating to a vehicle, including:
Make
Model
Year
Engine
Engine code
Registration information
VIN or chassis information
Other vehicle identification or fitment information
This information may be used to assist with product identification, fitment checking, quotations, orders, returns and customer support.
Customers should not provide unnecessary personal information when supplying vehicle information.
- INFORMATION SHARING WITHIN THE TSG GROUP
Because the TSG websites operate as part of a shared group structure, personal information may be processed by authorised TSG personnel or systems supporting more than one website or trading name.
This may be necessary for:
Order processing
Stock checking
Warehouse fulfilment
Customer service
Delivery
Returns
Refunds
Product identification
Accounting
Website administration
Technical support
Fraud prevention
Group administration
Sharing or accessing information within the group will be limited to what is reasonably necessary for the relevant business purpose and subject to applicable privacy and security requirements.
- SERVICE PROVIDERS AND THIRD PARTIES
We may use third-party service providers where reasonably necessary to operate our business.
These may include providers involved in:
Website hosting
Website security
Payment processing
Online payment services
Courier and delivery services
Email services
Messaging services
Accounting
Information technology
Website analytics
Marketing services
Customer support
Fraud prevention
Where third parties process personal information on our behalf, we will take reasonable steps to require appropriate confidentiality and security protections and to comply with applicable legal requirements.
- PAYMENT INFORMATION
Payments made through our websites may be processed through third-party payment providers.
We may receive information necessary to identify and reconcile a transaction, such as:
Payment status
Transaction reference
Amount paid
Date of payment
Customer or order reference
Customers should not send complete bank-card details, PINs, passwords or other sensitive payment credentials to us through WhatsApp, email or ordinary website messages.
- COOKIES AND WEBSITE TECHNOLOGIES
Our websites may use cookies and similar technologies.
Cookies may be used to:
Keep websites functioning correctly
Remember preferences
Maintain shopping carts or sessions
Improve website performance
Understand website usage
Improve customer experience
Support security
Assist with analytics and marketing where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
- DIRECT MARKETING
We may use personal information to communicate with customers regarding products, services, promotions or other information where permitted by applicable law.
Where applicable, customers may have the right to object to or withdraw consent for direct marketing communications.
Marketing communications may include an unsubscribe or opt-out mechanism where appropriate.
We will not knowingly use personal information for unlawful direct marketing purposes.
- DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against:
Loss
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Destruction
Misuse
Other unlawful processing
However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account credentials and should not share passwords or other security information with third parties.
- RETENTION OF PERSONAL INFORMATION
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain business records, resolve disputes, comply with legal or regulatory requirements, prevent fraud, enforce agreements or protect our legitimate interests.
When personal information is no longer required, it may be deleted, destroyed, anonymised or otherwise dealt with in accordance with applicable law and our information-retention procedures.
- YOUR RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion where legally applicable
Object to certain processing
Withdraw consent where processing is based on consent
Object to direct marketing
Lodge a complaint regarding the processing of your personal information
Requests may be subject to lawful requirements, verification procedures and applicable exceptions.
- REQUESTS RELATING TO PERSONAL INFORMATION
To request access to, correction of or other action concerning personal information, please contact us using:
SpeedQuip Auto Parts (Pty) Ltd
Telephone / WhatsApp: 071 344 7400
Email: marewaanmarcus4@gmail.com
We may request reasonable information to verify the identity of the person making a request before releasing or changing personal information.
- COMPLAINTS
If you have a concern about how your personal information has been handled, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.
Where applicable, you may also contact the South African Information Regulator regarding a POPIA-related complaint.
- INFORMATION REGULATOR
Information regarding the South African Information Regulator and its complaint mechanisms can be obtained from the Information Regulator’s official website.
- CHILDREN’S INFORMATION
Our websites are primarily intended for persons who are legally able to enter into transactions and agreements.
We do not knowingly request or intentionally collect personal information from children where such collection would be unlawful.
If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation in accordance with applicable law.
- INTERNATIONAL PROCESSING
Some technology, hosting, payment, communication, analytics or other service providers used by us may process information outside South Africa.
Where personal information is transferred or processed outside South Africa, we will take reasonable steps to ensure that the transfer or processing is conducted in accordance with applicable legal requirements.
- THIRD-PARTY WEBSITES
Our websites may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites.
Customers should review the privacy policies of third-party websites before providing personal information to them.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to:
Our websites
Our business operations
Technology
Service providers
Applicable laws
Regulatory requirements
Privacy practices
The latest version will be published on the applicable website with the relevant update date.
- RELATIONSHIP WITH OTHER POLICIES
This Privacy Policy should be read together with the applicable:
Terms & Conditions
Refund and Returns Policy
Shipping / Delivery Policy
Website notices
Other applicable policies displayed on the website
Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be excluded or limited under applicable South African law.
- GOVERNING LAW
This Privacy Policy is governed by the laws of the Republic of South Africa.
- CONTACT DETAILS
SpeedQuip Auto Parts (Pty) Ltd
Registration Number: 2014/146994/07
Tax Number: 9434784170
Telephone / WhatsApp: 071 344 7400
Email: marewaanmarcus4@gmail.com
Last Updated: 2 October 2026
SpeedQuip Group
One Group. One Network. One Standard.